---
title: The new era of online returns
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# Enter the new era of online returns

### White Paper 2024

Explore eight strategies for building customer-centric, efficient, more sustainable returns

Trusted by 250+ retailers

![65e1a9eba6d5b4717118616e_Merchants=Avora, Colors=Black](https://resources.ingrid.com/hubfs/65e1a9eba6d5b4717118616e_Merchants=Avora%2c%20Colors=Black.svg)

![65e1a9eb22f1cf0e8d69d6c0_Merchants=Holzweiler, Colors=Black](https://resources.ingrid.com/hubfs/65e1a9eb22f1cf0e8d69d6c0_Merchants=Holzweiler%2c%20Colors=Black.svg)

![6376624ea9c7eaddd70891de_Merchants=Djerf Avenue, Colors=Black](https://resources.ingrid.com/hubfs/6376624ea9c7eaddd70891de_Merchants=Djerf%20Avenue%2c%20Colors=Black.svg)

![65e1a9eb0a3c5e51b9bdb5c8_Merchants=Stutterheim, Colors=Black](https://resources.ingrid.com/hubfs/65e1a9eb0a3c5e51b9bdb5c8_Merchants=Stutterheim%2c%20Colors=Black.svg)

![65e1a9ed46ba1bcac52b35ab_Merchants=Tom Wood, Colors=Black](https://resources.ingrid.com/hubfs/65e1a9ed46ba1bcac52b35ab_Merchants=Tom%20Wood%2c%20Colors=Black.svg)

## "We don't even talk about returns at the office anymore, and that means they run smoothly."

— Aga Sajan, Return Specialist and Brand Purchaser at Netthandelsgruppen