INGRID VS NSHIFT

Your delivery deserves a solution that moves as fast as you do

nShift runs your shipping operations. Ingrid is built to grow your delivery experience. We help retailers turn delivery into a competitive advantage that drives revenue, retention, and trust — backed by a team of retail experts who are there when you need them. 

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Trusted by 250+ leading retailers

Ahlens logo
Paul Smith
Cellbes logo
Nordic Nest
Ellis Brigham
GANT
NA-KD logo
Nelly logo

The results

The results retailers see with Ingrid

IDEAL OF SWEDEN, NA-KD, Åhléns, and Nelly.com chose Ingrid to turn delivery into a brand experience that performs. Better experiences for shoppers. Stronger results for the business.

17%

conversion rate at IDEAL OF SWEDEN by showing shoppers the right delivery options at the right time through A/B testing

82%

shipping revenue for NA-KD by A/B testing their free shipping threshold to find the sweet spot between shopper satisfaction and margin

12%

shipping profitability at Åhléns by dynamically ranking delivery options and -pricing without compromising the shopper experience.

1.6M

annual savings for Nelly.com by using intelligent shipping rules that route every parcel smarter while keeping delivery promises intact

WHY DELIVERY MATTERS

Delivery is your biggest untapped commercial lever in retail

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Conversion

Shoppers abandon carts over delivery. The right options, at the right price, at the right moment turn browsers into buyers.

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Retention

Repeat purchases start with the last delivery, not the next campaign. A great delivery experience brings shoppers back.

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Margin

Smart delivery pricing and carrier optimization protect profitability without compromising the shopper experience.

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Brand trust

Tracking pages, delivery communications, returns: every touchpoint shapes how shoppers feel about your brand.

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DELIVERY-FIRST, NOT SHIPMENT-FIRST

Delivery that builds your brand, not just moves your parcels

nShift started in logistics and expanded from there. Ingrid starts with the shopper experience and true retail understanding. We treat delivery the way your team treats your website, every touchpoint is an opportunity to build trust and bring shoppers back. And yes, we handle the complex stuff too: ship-from-store, multi-warehouse fulfillment, advanced carrier routing. We just don't think operational complexity should be what defines your delivery strategy.
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THE INGRID DIFFERENCE

We care about retailers as much as we care about delivery

At Ingrid, we don't have a support department, we have a Customer Love team. Ingrid's dedicated team knows and understands your business, your setup, your goals and how the retail industry works.

Ingrid delivery intelligence platform

Delivery intelligence applied across the entire shopping journey

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Checkout

Present the right delivery options at the right price, optimized for conversion and profitability.

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Tracking

Keep shoppers informed with branded, real-time delivery updates that reduce support queries and build trust.

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Transport

Orchestrate carrier selection and shipping rules to route every parcel the smartest way.

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Returns

Turn returns from a cost centre into a retention tool with exchanges, refunds, personalized rules and return analytics.

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In-store

Connect online and physical channels with click & collect, ship-from-store, in-store returns, and unified delivery options.

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Ingrid AI

Orchestrates delivery windows, pricing and carrier optimization based on real delivery performance.

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fill the gap

See what Ingrid can do for your delivery strategy

Cellbes grew shipping revenue by 23% by turning delivery into a commercial lever — not just managing shipments, but end-to-end commercial optimization of delivery. What you can expect:

  • Review how your checkout delivery options are performing today
  • Identify where A/B testing and delivery pricing can drive revenue
  • Get a tailored recommendation for optimizing your delivery strategy

FAQs

Common questions when comparing Ingrid and nShift

Whether you're evaluating alternatives to nShift or just starting your research, here are the questions we hear most often.

How does switching from nShift to Ingrid work?

Ingrid's API-first architecture is designed for smooth migration. Our team works alongside yours — from carrier setup to checkout configuration — so you don't lose operational continuity. Every implementation is different, but we've done this before and our dedicated integration support means your tech team won't be left figuring it out alone.

nShift has 1,000+ carriers. Can Ingrid match that coverage?

Ingrid integrates with 350+ carrier products across 170+ markets — covering the vast majority of European shipping needs. The question isn't how many carriers you can connect. It's whether you're showing the right option to the right shopper at the right time — and whether your delivery setup is driving revenue, not just processing orders.

Does Ingrid handle complex fulfillment scenarios like ship-from-store?

Yes. Ingrid supports ship-from-store, multi-warehouse fulfillment, and advanced carrier routing. These capabilities are built into the Ingrid platform. They're just not the headline, because we believe delivery intelligence & experience should lead the conversation. If complex fulfillment logic is part of your setup, Ingrid handles it. If it's your primary concern, we're happy to walk through the specifics in a tailored demo.

Can Ingrid integrate with our ERP and e-commerce platform?

Ingrid integrates natively with Shopify, Magento, Centra, WooCommerce, and many other ecommerce platforms and supports headless and custom builds via API. We also connect with major ERP systems. Our developer-friendly documentation and dedicated integration support mean your tech team won't be left guessing. 

Does Ingrid connect with the rest of our commerce stack?

Yes — and this is an area where we differ from nShift. Ingrid is built to fit into your broader ecosystem, not just your shipping workflow. We integrate with CRM tools, marketing platforms, customer service systems, and analytics tools so delivery data flows where it's useful. nShift's integration focus has traditionally been carriers and ERP. Ingrid connects delivery to the tools your marketing, CX, and e-commerce teams actually use.

What kind of support does Ingrid provide?

Ingrid has a dedicated Customer Love team that goes beyond standard support. Our teams understand your business and your goals. Our customers consistently tell us that the level of care, responsiveness and industry knowledge is what sets Ingrid apart — and it's a big reason why retailers switch to Ingrid.

How does Ingrid help increase checkout conversion?

Ingrid lets you A/B test delivery options, pricing, and thresholds at checkout — so you're always showing shoppers what converts best. Combine that with AI-ranked delivery options and personalized delivery promises, and you're removing one of the biggest reasons shoppers abandon carts: uncertainty about delivery.