---
title: "Ingrid and Bloomreach: from delivery events to personalized journeys"
description: Stream real-time delivery events from Ingrid into Bloomreach Engagement, so every confirmation, delay and return becomes a personalized, revenue-driving moment.
---

[Ingrid](https://www.ingrid.com/)[Back to home page](https://www.ingrid.com/)

Ingrid × Bloomreach

# Every delivery touchpoint made personal

Your post-purchase messages can't track deliveries? Bloomreach knows your shoppers. Ingrid knows where their orders are and streams real-time delivery events into Bloomreach Engagement. More personalization and commercial opportunities with every delivery moment. Higher conversion pre-purchase, fewer support contacts in fulfillment, more repeat orders after delivery.

### Get started with Ingrid & Bloomreach

## Trusted by 250+ leading retailers

![desenio](https://resources.ingrid.com/hubfs/Logos/Customer%20logos/desenio.svg)

![Nordic Nest](https://resources.ingrid.com/hubfs/Logos/Customer%20logos/Nordic%20Nest.svg)

![adlibris-logo-black](https://resources.ingrid.com/hubfs/Logos/Customer%20logos/adlibris-logo-black.svg)

![skistar](https://resources.ingrid.com/hubfs/Landing%20pages/Logos/skistar.svg)

![NA-KD logo](https://resources.ingrid.com/hubfs/Logos/Customer%20logos/NA-KD%20logo.svg)

![apohem-logo-black](https://resources.ingrid.com/hubfs/Logos/Customer%20logos/apohem-logo-black.svg)

![haypp-logo-black](https://resources.ingrid.com/hubfs/haypp-logo-black.svg)

![elon-logo-black](https://resources.ingrid.com/hubfs/Logos/Customer%20logos/elon-logo-black.svg)

![mushaboom-studio-PupFatDnddU-unsplash](https://resources.ingrid.com/hs-fs/hubfs/Brand%20Imagery/mushaboom-studio-PupFatDnddU-unsplash.jpg?width=1200&height=1800&name=mushaboom-studio-PupFatDnddU-unsplash.jpg)

The challenge

## Lifecycle messaging that cannot see delivery events

A shopper places an order, then waits. Post-purchase messages run on templates that know nothing about the parcel. A carrier delay goes unmentioned, and the next email promotes something new while the first order is still in transit. Support absorbs the "where is my order?" questions, and the moment shoppers are most engaged passes with nothing in it.

The shift

## From delivery events to personalized customer journeys

Together, Ingrid and Bloomreach's Loomi platform help brands activate delivery intelligence throughout the customer lifecycle. Ingrid sends delivery signals into Bloomreach, from checkout context to fulfillment events and return milestones. Loomi turns them into personalized journeys across email, SMS, push, WhatsApp and web.

![activity\_zone](https://resources.ingrid.com/hubfs/Landing%20pages/Dummy%20content/Icons/activity_zone.svg)

### Higher conversion

Delivery promises and free delivery thresholds land while shoppers decide. 

![cycle](https://resources.ingrid.com/hubfs/Landing%20pages/Dummy%20content/Icons/cycle.svg)

### Revenue increase

Tracking and return messages already get opens. Personalized picks turn attention into revenue.

![graph\_7](https://resources.ingrid.com/hubfs/Landing%20pages/Dummy%20content/Icons/graph_7.svg)

### Fewer support tickets

Delays trigger a personalized update before the shopper goes looking for answers.

![hub](https://resources.ingrid.com/hubfs/Landing%20pages/Dummy%20content/Icons/hub.svg)

### Loyalty after delivery

Personalize returns, reward shoppers and turn refunds into exchanges.

![line\_axis](https://resources.ingrid.com/hubfs/Landing%20pages/Dummy%20content/Icons/line_axis.svg)

### Measure what works

Test delivery options and prices, then measure how they move conversion and revenue.

## Outcomes across the full journey

Real-time delivery promises before checkout and personalized updates after it turn delivery into a commercial lever.

5-20%

increase in conversions by testing what delivery options shoppers prefer

 Up to 82%

more delivery revenue from monetized delivery tiers

8-18%

higher AOV from differentiated delivery options and upsell logic without losing conversion.

 Up to 77%

fewer support requests through real-time, branded tracking updates

FAQ

## Frequently asked questions

What to know about connecting Ingrid's delivery intelligence to Bloomreach Engagement

[View integration guide](https://support.ingrid.com/?hsLang=en)

What do we need in place to use the integration?

Ingrid Tracking and Bloomreach Engagement. If both are live, the integration connects them. Nothing else on your side changes.

What does the integration cost?

The integration itself is free to use. Your existing Ingrid and Bloomreach agreements and pricing stay as they are.

Which delivery events flow into Bloomreach?

Shipment creation, carrier updates, delivery milestones, collection confirmations, delays and exceptions, returns and exchanges. Each one arrives as an event your team can build journeys on.

How much work is this for our engineers?

Close to none. This is a productized connector, not a custom build. Ingrid configures the webhooks and requests your Bloomreach API key, and our implementation partner RoiRoi handles the mapping, deployment and ongoing operation. Your team confirms which events to enable and builds the campaigns.

How long does activation take?

Activation is a configuration step rather than an integration project. Timing depends on how many events you enable and how your Bloomreach workspace is structured. Get in touch and we will walk through your setup.

Do we build the journeys, or does Ingrid?

You do, inside Bloomreach, exactly as you build any other journey. Ingrid's job is to make sure the delivery signals are there to trigger on.

Which markets and carriers does this cover?

Every market and carrier Ingrid supports, which is 170+ markets and 350+ carrier integrations including PostNord, Bring, DHL, PostNL, Royal Mail, GLS, DPD and many more.

How is our data kept separate from other retailers?

The connector authenticates every request and keeps each retailer's data isolated, with retries and deduplication on event delivery.

Ingrid x Bloomreach

## Put your delivery data to work

Ingrid and Bloomreach turn real-time delivery data into personalized messages across the full customer journey. See what it could do for your conversion and support volume.

[Get in touch](https://resources.ingrid.com/ingrid-and-bloomreach#form)

[Ingrid](https://www.ingrid.com/)

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