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LIVE PODCAST

Is Post-Purchase Experience Your Secret Weapon for Customer Lifetime Value (CLTV)?

Join us for a one-off Live Podcast as we dive into the power of post-purchase experiences with industry pros:

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Rosie Duffy
Head of Customer Care, ME+EM

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Hannah Bennett
Head of Digital, Paul Smith

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Tim Richardson
Co-founder of Factory & Podcast Host

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Date & Time: 

Wednesday, 29th January 2025
11:00–11:50 (GMT+1)

Where:

This will be live online.
You will receive the access link via email.

In this interactive session, we’ll explore:

  • How effective post-purchase communication can unlock retention opportunities
  • The internal resources you need to craft a seamless customer experiences
  • The role loyalty programmes, and the communication of them, play in driving CLTV
  • How stock levels and retail operations can influence customer satisfaction (both positively and negatively)
  • How to maximise your customer service teams’ effectiveness in the post-purchase process
  • The tech stack that makes this all possible
  • …and maybe a little mention of Ai. 
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In this interactive session, we’ll explore:

  • How effective post-purchase communication can unlock retention opportunities

  • The internal resources you need to craft a seamless customer experiences

  • The role loyalty programmes, and the communication of them, play in driving CLTV

  • How stock levels and retail operations can influence customer satisfaction (both positively and negatively)

  • How to maximise your customer service teams’ effectiveness in the post-purchase process

  • The tech stack that makes this all possible

  • …and maybe a little mention of Ai. 

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Whether you're a marketer, a digital strategist, or simply a customer experience geek, this live podcast will equip you with the knowledge and real-world examples to turn your own post purchase experience opportunities into a competitive advantage.