Win delivery, win the market

One intelligent platform for your delivery strategy

Delivery is now one of the top three reasons shoppers abandon checkout, yet most retailers still treat it as an afterthought. Ingrid changes a fragmented delivery set-up into a connected delivery intelligence layer that drives conversion, margin and consumer loyalty with every order. 

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Join 250+ brands optimizing delivery with Ingrid

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Nudie Jeans
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HOW IT WORKS

Drive top-line growth with delivery intelligence

Most retailers run delivery across 3+ carriers, multiple 3PLs, and disconnected systems, without a single layer that connects checkout decisions to carrier performance, tracking to returns, or cost to conversion. Ingrid is built for that gap. One intelligence layer that connects every delivery touchpoint and uses real-time data to optimize every decision across the journey. The result: higher conversion, more shipping revenue, lower costs, and shoppers who come back.

70%

of shoppers check delivery options before adding to cart. 

20%

higher checkout conversion from real-time delivery promises

82%

more shipping revenue from monetized, AI-optimized delivery tiers

30%

of returns converted to direct exchanges, turning a cost center into a retention tool

Ingrid Delivery Intelligence Platform

Delivery intelligence applied across the entire shopping journey

Ingrid's AI runs continuously, learning from every order to improve delivery decisions from checkout, to tracking and returns. 

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Checkout

Present the right delivery options at the right price, optimized for conversion and profitability.

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Tracking

Update shoppers with real-time delivery status, on brand, to cut support queries and build trust.

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Transport

Orchestrate carrier selection and shipping rules to route every parcel the smartest way.

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Returns

Turn returns from a cost centre into a retention tool with exchanges, instant refunds, and personalized rules.

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In-store

Connect online and physical channels with click & collect, in-store returns, and unified delivery options.

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Nelly.com

Nelly.com saves 1.6M SEK with smart shipping rules

Nelly.com analyzed over 300,000 invoiced shipments across two years to spot where costs were leaking. Using Ingrid's filter rules, they redirected shipments away from the most expensive locker sizes and ensured penalty-prone options only showed when dimensions were within limits.

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Paul Smith

Paul Smith hits a 95% sell-through rate with ship-from-store

Paul Smith's stores had the inventory. Their online platform couldn't see it. Using Ingrid's in-store fulfillment and automated carrier rules, they connected 36 brick-and-mortar locations to online demand — cutting tech complexity and unlocking a seasonal revenue boost on every order fulfilled from store.
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Get started

Ready to make delivery your competitive advantage?

85% of shoppers won't return to a retailer after a poor delivery experience. The retailers winning on delivery aren't guessing, they're orchestrating their delivery experience on Ingrid. Get in touch and explore what a connected delivery experience looks like for your business:

  • Review your delivery strategy end-to-end
  • Identify where carrier selection and shipping rules can drive revenue
  • Get a tailored recommendation for your specific goals, stack and markets

FAQ

Frequently asked questions

Ingrid offers a complete toolbox for smooth experiences, solid profits, and efficient operations—all your delivery solutions in one platform!

What exactly is a delivery intelligence platform?

Most retailers manage delivery through a patchwork of carrier portals, checkout plugins, and tracking tools that don't talk to each other. A delivery intelligence platform replaces that fragmentation with a single system — one that connects checkout, transport, tracking, and returns, and uses real data to optimize every decision across the journey. The result is delivery that drives revenue and conversion, not just fulfilment.

How is Ingrid different from a shipping or carrier management tool?

Carrier management tools help you book and dispatch shipments. Ingrid goes further, it orchestrates how delivery options are presented and priced at checkout, what promises are made to shoppers, how post-purchase communication is handled, and how returns are managed. It's the strategic layer above your carriers, not a replacement for them.

We already have carrier contracts and a 3PL in place. Does Ingrid work with those?

Yes. Ingrid integrates with your existing carrier relationships and sits on top of your current setup. You keep your contracts and your 3PL. What Ingrid adds is the intelligence layer: automated carrier selection, delivery promise accuracy, A/B testing across options, and real-time data on what's actually working. Most retailers are live within a few weeks with no infrastructure overhaul.

What does the commercial impact typically look like?

Retailers using Ingrid see 5–20% higher checkout conversion from transparant, accurate delivery promises, up to 82% more shipping revenue from monetized delivery tiers, up to 72% reduction in WISMO requests and up to 30% of returns converted into direct exchanges. The exact impact depends on your starting point and strategic goals, which is exactly what a demo is designed to show you.

What does AI actually do in Ingrid's platform?

Ingrid's AI runs across the entire delivery journey, as a continuous intelligence layer that learns from every order. In practice that means: predicting accurate delivery times at checkout based on real carrier performance data, automatically ranking carriers by cost and reliability on every shipment, proactively identifying delivery exceptions before a shopper contacts support, and improving returns decisions based on shopper behavior patterns over time. 

Which e-commerce platforms and tools does Ingrid integrate with?

Ingrid integrates with the major e-commerce platforms used by mid-to-large retailers — including Shopify, Centra, Salesforce Commerce Cloud, and more. On top of that, Ingrid connects with the tools already in your stack: order management systems, warehouse management systems, customer communication platforms and 350+ carriers globally. 

Does Ingrid work for both online and physical retail?

Yes, Ingrid connects online and in-store fulfillment into a single delivery intelligence layer. That means retailers with physical locations can fulfill online orders from store, offer click & collect, handle in-store returns, and present unified delivery options across every channel. Paul Smith, for example, connected 36 brick-and-mortar locations to online demand using Ingrid's in-store fulfillment and automated carrier rules — achieving a 95% sell-through rate on seasonal inventory that would otherwise have sat in stores unsold.